I'm Kenneth Nicasens, a Power Platform & AI Solution Architect at Cegeka based in Belgium. I specialise in the gap between what enterprise automation can do and what it actually does in production.
My work sits at the intersection of three things: organisational process design, the Microsoft Power Platform stack (Copilot Studio, Power Automate, AI Builder, Power Apps), and the stubborn reality that technology without context fails spectacularly.
What I do
I work with organisations on:
- Copilot & agent architecture - designing Copilot Studio agents that actually navigate your organisation, not just hallucinate plausible answers
- Process decomposition - untangling 60-action mega flows and organisational complexity into rational, testable, maintainable systems
- AI implementation strategy - moving past POCs to sustainable AI/ML solutions that improve over time instead of degrading in production
- Organisational design for automation - the hard question: what does your org chart, decision hierarchy, and process governance need to look like for intelligent automation to work?
Why I write
Too often I see organisations deploy AI and automation systems that fail for reasons that have nothing to do with technology.
I write to make this visible. Not as theory - as pragmatic field notes from actual implementations. Here's what broke. Here's why. Here's what I'd do differently.
Background
I started my career in the ERP world, working as a System Engineer for D365 NAV. I quickly discovered the Power Platform, focusing especially on Canvas Apps. As I dug deeper, it became clear there was a love and passion there that wouldn't go away.
Now, as a Solution Architect at Cegeka, I help organisations design and implement intelligent automation solutions using the Microsoft Power Platform. My goal is to help organisations unlock the full potential of these technologies and create sustainable value.
Right now
I'm focused on helping organisations move past pilot projects to sustainable, intelligent systems - systems that compound in value over time because they're designed to learn, improve, and fit reality instead of forcing reality into software.
If that sounds like something you're grappling with, let's talk.